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Billing

Understanding our billing process is essential for a smooth experience with Okaya. Here’s everything you need to know about how we manage credits, payments, and billing.

Credits System​

  • Prepaid Credits: Before utilizing our services, we require customers to preload credits into their account. This ensures uninterrupted access to our features.
  • Usage Deduction: With each check-in completion, the corresponding number of credits is deducted from your account balance.

Requests that Exceed Available Credits​

  • We handle requests that exceed your credit balance differently based on your account type.
    • Standard Accounts: Receive notifications to replenish credits for continued service.
    • Premium Accounts: Enjoy uninterrupted service with automatic credit top-ups, subject to terms.

Keeping Track​

Stay informed about your credit usage and account balance through our user dashboard, where you can also access detailed billing statements and payment history.